Privacy Policy
This privacy notice explains how Cuorvia handles personal information in line with UK GDPR and the Data Protection Act 2018. Please note that some details provided in this notice are placeholders to be confirmed before publishing.
1. Who we are & contact details
Cuorvia provides commercial cleaning and property services in Nottingham, Long Eaton and Derby. You can contact us regarding your personal information via email at cuorvia@outlook.com.
2. Information we collect
We collect information via the website enquiry form, including customer names, business names, email addresses, phone numbers, postcodes, premises locations, types of premises and specific cleaning requirements.
3. How we use information
We use this information to respond to your enquiries, discuss cleaning requirements, arrange site visits where needed, prepare quotations and communicate about the services you have requested.
4. Lawful bases
We process personal information when necessary to respond to quotation requests and take steps at your request before entering into a contract. We may also process information where necessary for our legitimate interests in managing business enquiries and communicating with potential customers, provided those interests do not override your rights and freedoms.
5. Storage and security
Information submitted through our website enquiry form is processed using Wix, our website platform. Enquiry notifications are received through our business email service. We take reasonable steps to protect personal information and restrict access to those who need it for legitimate business purposes.
6. Information sharing
We use third-party service providers, including Wix and our business email provider, to operate our website and manage enquiries. We do not routinely share enquiry information with cleaning contractors. If sharing information with a contractor becomes necessary to provide a requested service, we will ensure that the sharing is appropriate and explain it where required.
7. Data retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
If you contact Cuorvia for a quotation but do not become a customer, we normally retain your enquiry information for up to 12 months after our last contact with you.
If you become a customer, we retain relevant information for the duration of our business relationship and for any additional period required to meet legal, tax or legitimate business obligations.
When personal information is no longer needed, we take reasonable steps to delete it securely.
8. Privacy rights
Individuals have rights under UK data protection law, including access, rectification, erasure, restriction, objection, and portability where applicable. You can exercise these rights by contacting us at cuorvia@outlook.com.
9. Complaints
If you have any concerns about our use of your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
10. Cookies & analytics
Our website is hosted on Wix, which uses cookies and similar technologies to support website functionality. Some cookies may be essential for the website to operate. Additional cookies or analytics technologies may be used depending on the website's configuration. Information about these technologies and any available cookie preferences will be provided where required by law.
Last updated: 9 October 2026.